TOP 10 BUSINESS MANAGEMENT COURSES IN BIRNAM, JOHANNESBURG - PAGE 60

TQM (Total Quality Management) course is offered by Business Optimization Training Institute. We are a diverse and dynamic team of passionate training specialists who believe that self-betterment and additive education are transformative elements that can help people realise their full potential.

This highly informative course will help you understand risk related matters whereby you will learn how to identify potential risks and assess their impact on a business unit and develop appropriate contingency plans for managing and mitigating risk.

The customer is king’ may be an old cliché yet it is still widely used when dealing with customer service excellence.  Without the customer, there is no business, hence, for any business to succeed it needs to develop a customer service excellence culture.

In this course we teach trainees to develop the already exceptional skills that they have working with people. This workshop will help participants define and understand call centre strategies.