TOP 10 CUSTOMER SERVICE COURSES IN LONDON, UK - PAGE 2

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

An organization ensures to keep relationships with their customers and treat them extra special. It is very important for any organization to treat their customers well and care for them in order to be successful in their business.

More than 80% of business leaders in the UK believe that customers are not only the biggest pressure point for businesses, but also the most influential drivers of change. Ultimately, the customer service industry is one of the most popular and rewarding industries to work in.

An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team.

This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of.

This course has been designed and adapted for a number of ptp's clients that run call-centres to handle incoming calls to the company. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service.

Managing a call centre effectively is as much of an art as it is a skill. This foundation call centre management training course gives you an opportunity to look at the best use of resources, understanding reports and planning for future activity.

Regardless of your service, product, size of business or industry, customer experience has proven to be a key differentiating point for service led organisations and their success.

Telephone Sales Training includes tips for staying positive, techniques used in planning calls and handling outbound calls. We provide flexible training programs like online, onsite and classroom courses.

A one day Telephone Skills Training Course that includes the Qualities and Key Skills to help you develop and maintain customer relationships and achieve success when using the Telephone.