TOP 10 CUSTOMER SERVICE COURSES IN LONDON, UK - PAGE 3

Customer service training course in swindon. This one-day customer service training course in swindon will help you to build the customer service skills to identify and meet customer needs and deliver excellent customer service, face to face, on the telephone or on line.

This regulated qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using a telephone is a part of their role.

The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business.  

The primary aims of this one day instructor led course are to refine the communications skills and revitalise the attitudes that transmit real Customer Care and to assist delegates to interact on the telephone with customers in a productive and positive manner.  

More and more businesses are turning to their telesales teams to generate much-needed revenue in today’s challenging times. Pearl lemon leads is an excellent choice for companies looking to maximize the potential of their telesales team via professional telesales training.

This one-day customer service training course will provide a depth of personal insight and enhance your ability to understand what makes excellent service. It will equip you with the skills to effectively resolve difficult situations with unhappy customers, all while remaining positive.

Change is a hallmark of today’s business world. In particular, our workforce is constantly changing – people come and go, and move into new roles within the company.

If you or your staff have to deal with customers both face to face or over the telephone then effective customer care training is essential in enabling you to develop a customer caring or ‘customers first’ attitude to delivering service effectively and consistently.

As a Customer Service practitioner, you will provide customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.