COURSES OFFERED BY CHARTALL BUSINESS COLLEGE

This short skills programme will provide debt recovery agents with the skills and understanding to collect debt effectively and efficiently without breaking the law.

In this administrative support course, participants will learn the core skills that will help them use their resources efficiently, manage their time wisely, communicate effectively, and collaborate with others skillfully.

The customer service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers.

Developing writing skills is still important in the business world as creating proper documents (such as proposals, reports, and agendas), will give you that extra edge in the workplace.

Through this workshop delegates will become more confident and relaxed in front of an audience which will translate into a more successful speaking event.

Understanding Social Media is about communicating the right way. We are beginning to communicate more through electronic means than face-to-face. Talking on a phone has been replaced more and more with SMS (texting).

For the better part of every day, we are communicating to and with others. This is difficult enough face-to-face and it can be even more difficult telephonically. This telephone skills workshop will help learners understand the different methods of communication.

The Human Resource Management skills programme will give managers the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination.

With Excel, you can manage more data than ever, with increased worksheet and workbook sizes. Excel also makes your job easier by providing an easy to use interface, and an array of powerful tools to help you turn your data into usable information.

PowerPoint is a powerful tool for the presentation of visual and graphical items. You can do everything from creating simple handouts to developing an animated presentation with audio.