TOP 10 CUSTOMER SERVICE COURSES IN LIVERPOOL, UK

This one-day seminar is perfect for anyone who uses the telephone regularly as an important part of their role and needs to develop their telephone communication skills.

This is a Level  2 Customer Services Qualification. This accredited qualification is suitable for learners wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations.

The customer service specialist programme provides those in a more senior and case management type role with the skills to be able to effectively manage the customer service experience across complex cases.

You will develop an understanding of the qualities and interpersonal skills required to deliver good customer service and learn how to adapt and apply these to dealing with customers with different needs in a variety of situations.

This course is designed to enable students to gain the knowledge and skills required to work in a range of different environments, within a variety of customer service roles. During this course you will develop an understanding of how to carry out a range of tasks, such as how to manage information

The level 1 customer service course will teach you the basic skills to enable you to work in a customer-facing role in the retail, hospitality or tourism work sectors.

Telephone Sales Training includes tips for staying positive, techniques used in planning calls and handling outbound calls. We provide flexible training programs like online, onsite and classroom courses.

This one day fully interactive event has been designed to cover the main principles of providing great customer service, using light-hearted exercises and discussion, to ensure delegates' maximum interest and learning potential.

The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business.  

This is a qualification that applies to so many sectors. Whether you’re a Ward Assistant for the NHS or a Retail Advisor for a high-end fashion brand, these are relevant skills.