COURSES OFFERED BY THE UNIVERSITY OF ADELAIDE

Understand key accounting concepts and issues surrounding analysis of financial performance. Develop skills to critically assess your organisation's financial situation - the opportunities for improvement and issues to be addressed.

Handle the most difficult customers with confidence and care—and build an unparalleled customer service reputation. Are you unsure how to handle angry customers? Finding your approach only escalates aggression?

Achieve greater success and fulfilment in your professional and personal life.Identify key purposes professionally and personally.

Learn to lead your organisation more positively and effectively with emotional intelligence (EQ). Achievement is rarely about one person, therefore our engagement with others has a high impact on how we survive, grow, and thrive at work.

Become a better communicator and deliver your message with confidence and purpose through effective voice training.

Whether you want to increase sales, sway sponsors, or encourage colleagues to consider a new perspective—effective communication is crucial.

Learn to inform, persuade and inspire by overcoming nerves and developing your unique presenting style. Explore strategies to overcome fear and control those stomach butterflies.

Write reports that deliver your key information effectively, while showcasing your expertise and knowledge. Consider different types of report writing, including business and technical reports.

How to plan and deliver training within your organisation. Identify the critical success factors for workplace training. Understand how to position your training in the workplace.

Develop a Lean Six Sigma toolkit to improve your business processes. Identify and action opportunities for improvement in your organisation. Employ a wide range of process improvement techniques, such as Total Quality Management, Kaizen, Business Process Reengineering, Six Sigma and Lean Thinking.