TOP 10 BUSINESS MANAGEMENT COURSES IN STAMFORD HILL, DURBAN - PAGE 8

When a call comes in you need to know how to communicate in a clear, professional manner and with confidence. You need to always keep the customer in mind.The techniques covered in this course will give you the confidence you need to be in control every time the phone rings.

The customer is king’ may be an old cliché yet it is still widely used when dealing with customer service excellence.  Without the customer, there is no business, hence, for any business to succeed it needs to develop a customer service excellence culture.

The face of Human Resources has changed drastically, we offer this course for all who need training in Human Resource management.

TQM (Total Quality Management) course is offered by Business Optimization Training Institute. We are a diverse and dynamic team of passionate training specialists who believe that self-betterment and additive education are transformative elements that can help people realise their full potential.

At any given point in time during normal office hours you simply never know who next might walk through the door; and whether or not any of these individuals could be of strategic importance or even a threat to the organization.

This highly informative course will help you understand risk related matters whereby you will learn how to identify potential risks and assess their impact on a business unit and develop appropriate contingency plans for managing and mitigating risk.

In this course we teach trainees to develop the already exceptional skills that they have working with people. This workshop will help participants define and understand call centre strategies.

Minor events don’t always take place at the office.  There are times when teams will be required to be offsite for many different reasons such as team building exercises, workshops, conferences, specialized meetings.

In any organisation, the positive management of relationships will ensure productivity. Sound relationships create of a culture of trust and loyalty where individuals are motivated and committed to develop to their full potential.

In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way.