TOP 10 BUSINESS MANAGEMENT COURSES IN FITZROY, MELBOURNE - PAGE 8

The Professional Telephone Skills training focuses on developing your telephone etiquette to ensure you have a positive attitude when speaking with your customers.

Strategic planning is the process in which your organisation’s leaders determine their vision for the future, as well as identify their goals and objectives for the organisation.

Leadership Training is a unique relationship that provides confidential, individual guidance to help you develop your leadership skills, overcome challenges, plan for the future, and maximize success.

The Calming Upset Customers course will teach you the skills to understand why customers get upset and the 10 steps you can take to help an upset customer.   There are also tips for Managers, to learn how to create an environment for customer satisfaction.

The Victorian government's business website recognises that "no matter the size of your business, good customer service should be at the heart of your business model if you wish to be successful". Customer service training is now a leading form of training course for all sized businesses.

Sometimes it's important to do things in-house and have your training tuned to your needs.

A recent Forbes article stated that "according to Our strategic thinking training provides a clear approach for leaders seeking to improve the way they plan for change.

Management and leadership are two very different things. Many people struggle to understand or explain the difference. Yet, it can make all the difference to your staff - impacting retention, morale, client relationships - and ultimately the bottom line.

This qualification is suited to a range of individuals who use well-developed administrative skills and a broad knowledge base in a wide variety of administrative contexts. They apply solutions to a defined range of unpredictable problems, and analyse information from a variety of sources.

Impersonal or indifferent customer service creates dissatisfaction and loses customers! Your Receptionist is the face and the voice of your business and the key to making a professional and positive first impression upon your potential cliental.