COURSES OFFERED BY KNOWLEDGE HUB - PAGE 3

This course provides participants with basic knowledge and skills to identify and implement correct food handling techniques in order to reduce the risk of food contamination.

ISO 9001:2008 quality management systems have been developed to introduce clarifications to the previous standard to help organizations implement a quality management system more effectively.

This is a 2-day customer service training skill improvement program that focuses on handling difficult and demanding customers. It includes understanding customer needs and expectations, handling customers on the phone and complaints, psychology of customer complaints, solving customer’s problems...

This Train The Trainer programme provides you with the necessary tools to initiate and implement workplace training, and evaluate the learning effectiveness towards continuous improvement. It helps you to transfer the required knowledge & skills, plus the expected behavioural change to the target a...