TOP 10 BUSINESS MANAGEMENT COURSES IN STAMFORD HILL, DURBAN - PAGE 6

The qualifying learner is capable of controlling and dealing with confidential information and documents.

By the end of this course you will have a better understanding of your customers’ expectations by clearly identifying the four phases of effective client service.

By the end of this course you will have the knowledge needed to prepare for a negotiation, participate in the negotiation process which includes; bargaining, the exchange of information and discussion using the tactics, techniques, skills and strategies you have learnt.

By the end of this course you will be able to execute and close a sale as you will understand both your customer and the sales process. You will now have the skill which will give you the ability to handle difficult customers and analyse your mistakes when following the sales process.

This qualification is intended for persons who already work as Call Centre and/or Business Process Outsourcing agents or who wish to join the Call Centre and/or Business Process Outsourcing industry.

By the end of this course you will have developed your own definition of diversity and will have clearly identified and understood the different ways in which we are all diverse.

By the end of this course you will have a better understanding of how to solve problems in teams and in your own life. Role playing the various tools and basic steps to finding solutions to problems in generic business situations, will enable you to better apply these skills to work and real-life s...

By the end of this course you will have identified your own personality type as well as the diverse number of personality types within your organisation.

By the end of this course you will understand the process, tools and techniques to manage the people side of change.

By the end of this course you will have the basic understanding of the concept of effective interviewing of individuals as well as have a clear picture of the basic steps needed when hiring or recruiting a new employee.