TOP 10 BUSINESS MANAGEMENT COURSES IN GOLD COAST, AUSTRALIA - PAGE 4

This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager.

The Customer Service Excellence course will teach you the importance of developing and maintaining strong customer relationships, and how to manage these relationships in the future.

The Calming Upset Customers course will teach you the skills to understand why customers get upset and the 10 steps you can take to help an upset customer.   There are also tips for Managers, to learn how to create an environment for customer satisfaction.

Leadership Training is a unique relationship that provides confidential, individual guidance to help you develop your leadership skills, overcome challenges, plan for the future, and maximize success.

This course covers strategies to recruit, train and motivate a successful sales team.

The Excellence in Supervision course will teach you how to work effectively in the role of supervisor, including how to deal with new responsibilities and ways of communicating with employees, peers, and managers.

Strategic planning is the process in which your organisation’s leaders determine their vision for the future, as well as identify their goals and objectives for the organisation.

The Professional Telephone Skills training focuses on developing your telephone etiquette to ensure you have a positive attitude when speaking with your customers.

This qualification reflects the role of individuals working as developing and emerging leaders and managers in a range of enterprise and industry contexts.

Great marketing and communications change our culture. Learn how to connect with a target audience, create value and ultimately sell products and services at a profit in the Certificate IV in Marketing and Communication.