COURSES OFFERED BY TRAINSKILLS

This course introduces time management tools and techniques that allow participants to manage their time more effectively and feel more in control. 

The purpose of this course is to introduce the principles of Emotional Intelligence, heighten the employees’ self-awareness and to grow the management of self and relationship with others and to learn how to lead using the Emotional Intelligence framework.

Understanding how we communicate is the first step to actively managing our daily business communication —which will result in increased efficiency, reduced conflict and a better performance within our team.

Conflict management training course provides you with the practical tips, techniques and strategies to calmly and effectively deal with the day-today niggles and disagreements of everyday working life. In even the best run organisation, conflict happens.

In this course, students learn to identify and manage difficult employees, monitor their behavior, develop clear and effective communications techniques, give and receive feedback, identify workplace conflicts and present resolutions.

The change management course will provide leaders and managers with clear insights on how to effectively motivate people through corporate culture or organisational change.

Whether you are drafting emails to colleagues or having to provide reports for your customers or managers, this intensive training course will provide you with principles, suggestions and formats that can help you write better business documents.

Our Customer service training program seeks to achieve improvement in levels of real and perceived customer service by immediately improving the skills and the commitment of everyone who has customer contact in your organization.

This course is aimed at novice managers. People are one of the most critical elements in a business as they play an important role in organisations being successful.

This leadership training course was created because a team’s success (or failure) rests squarely on the shoulders of its management. Your team has to want to follow you. They need to buy-in completely in you and your management style and have absolute faith in your ability to lead them to suc...