TOP 10 BUSINESS MANAGEMENT COURSES IN MORNINGSIDE, DURBAN - PAGE 6

The qualifying learner is capable of controlling and dealing with confidential information and documents.

By the end of this course you will have identified your own personality type as well as the diverse number of personality types within your organisation.

By the end of this course you will have developed your own definition of diversity and will have clearly identified and understood the different ways in which we are all diverse.

By the end of this course you will have improved your insight and understanding of telephone etiquette, from how best to make and answer a call covering aspects such as your voice, courtesy, addressing the caller, taking and leaving messages and telephone hardware, to how best to approach different

By the end of this course you will understand the process, tools and techniques to manage the people side of change.

By the end of this course you will be able to execute and close a sale as you will understand both your customer and the sales process. You will now have the skill which will give you the ability to handle difficult customers and analyse your mistakes when following the sales process.

By the end of this course you will have a clear understanding of the concept of leadership as well as being able to identify the roles and qualities of a successful leader.

By the end of this course you will have the basic understanding of the concept of effective interviewing of individuals as well as have a clear picture of the basic steps needed when hiring or recruiting a new employee.

By the end of this course you will have the knowledge needed to prepare for a negotiation, participate in the negotiation process which includes; bargaining, the exchange of information and discussion using the tactics, techniques, skills and strategies you have learnt.

By the end of this course you will have a better understanding of your customers’ expectations by clearly identifying the four phases of effective client service.