COURSES OFFERED BY AUSTRALIAN INSTITUTE OF SOFT SKILLS TRAINING

Management and leadership are two very different things. Many people struggle to understand or explain the difference. Yet, it can make all the difference to your staff - impacting retention, morale, client relationships - and ultimately the bottom line.

Cash flow and the ability to collect outstanding invoices can make or break any business. According to The Invoice Market, Australian SMEs are collectively carrying a staggering $76 billion in outstanding invoices at any one time.

The Victorian government's business website recognises that "no matter the size of your business, good customer service should be at the heart of your business model if you wish to be successful". Customer service training is now a leading form of training course for all sized businesses.

According to a recent article in The Conversation, "despite all the hype about STEM skills, occupations requiring communication skills are actually growing the fastest.

Sometimes it's important to do things in-house and have your training tuned to your needs.

A recent Forbes article stated that "according to Our strategic thinking training provides a clear approach for leaders seeking to improve the way they plan for change.

Our highly interactive Presentation Skills course gives you the confidence, skills, and tools to be an outstanding presenter in every circumstance.

Our Conflict Management and difficult conversation training give you and your staff the skills needed to manage workplace conflict and handle difficult conversations with confidence.

Our Emotional Intelligence training courses help you develop the awareness levels and skills you need to lead and perform with self-awareness and empathy.

Our Time Management training helps your team member’s use their time more effectively. We also look at working practises and habits, particularly with more and more team members working remotely, or in a hybrid situation.