COURSES OFFERED BY PD TRAINING (AUSTRALIA) - PAGE 4

This Managing Workplace Diversity course teaches key skills to promote inclusivity and address biases. You'll learn to recognize personal biases, discourage discrimination, and create a more inclusive workplace.

This valuable professional development training course is the fastest way to master the art and craft of creating useful, strategic business plans that will keep the organisation competitive and profitable

Design thinking is a process for solving problems by prioritising the end user's needs above all else. It is solution based and user centric rather than problem based.

In this  course you will learn key skills like improving your phone "voice", what words should never be used, how to use effective questioning techniques, dealing with angry customers, what to say when leaving voicemails, staying in control of the call and much more.