List of available Customer Service Courses in Durban Central, Durban - Page 2. The Customer Service courses in Durban Central are provided by the following institutes: Also, check out all Customer Service Courses in Durban.
Effective mentoring and coaching skills are the drivers of any successful workplace training and development programme. In today’s workplace, these essential skills contribute to building stronger organisations that are equipped with resources to strive for work performance and enhanced job skill...
The short course in Customer Service Excellence is designed for individuals working directly with customers and their supervisors in service organisations. Its primary objective is to offer practical skill training to enhance front-line service delivery and elevate customer satisfaction.
This one-day skills based training course has been designed to ensure that delegates are capable, through practical tips and demonstrations, to collect an account through the use of a telephone.
The Customer Service excellence training enables delegates to become more professional in all aspects of customer interaction and servicing.
This qualification is intended for persons who already work as Call Centre and/or Business Process Outsourcing agents or who wish to join the Call Centre and/or Business Process Outsourcing industry.
By the end of this course you will have a better understanding of your customers’ expectations by clearly identifying the four phases of effective client service.
By the end of this course you will have improved your insight and understanding of telephone etiquette, from how best to make and answer a call covering aspects such as your voice, courtesy, addressing the caller, taking and leaving messages and telephone hardware, to how best to approach different
The customer is king’ may be an old cliché yet it is still widely used when dealing with customer service excellence. Without the customer, there is no business, hence, for any business to succeed it needs to develop a customer service excellence culture.
At any given point in time during normal office hours you simply never know who next might walk through the door; and whether or not any of these individuals could be of strategic importance or even a threat to the organization.
Customer Service and Call Centre Management Course is Offered by Academy of York.
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