TOP 10 CUSTOMER SERVICE COURSES IN ATLANTA, USA

Identifies basic work ethics and principles that are essential in providing outstanding service to customers. A strong emphasis is put on the importance of personal leadership development as you can not begin to lead others until you can first lead yourself.

In this course, participants revisit the basics of excellent customer service and learn new tools to keep companies competitive. Participants practice real-world scenarios to examine facets of customer engagement such as tone, body language, empathy, and relationships.

Phone etiquette is a highly valuable tool to have in an employee’s skill-set, and our Telephone Etiquette workshop will help provide those skills. This course will help your participants improve their phone skills which will make them more confident, improve sales, and help gain new customers whi...

The foundation of creating a customer service culture is understanding expectations, going the extra mile and being a customer advocate. This workshop begins with taking 100% responsibility for yourself and the attitude you convey. Each time you come into contact with a customer, your attitude is s...