TOP 10 CUSTOMER SERVICE COURSES IN AUSTIN, USA

This workshop gives participants new insight into what customers expect and barriers that exist to providing exceptional service. Participants learn their own as well as customer behavioral styles to better interact.

As supervisors we have to manage occasional or ongoing conflicts. These interactions can impact daily employee management. Understanding our conflict style and the conflict style of others will aid us in handling those interactions. 

This 2-week certificate program provides the training and experience you need to qualify for Customer Service Contact Center openings in both the Greater Austin Area, and across Central Texas.

TrainSMART offers an immersive customer service skills training program to equip your team with the competencies, mindsets, and confidence to wow customers every time.