COURSES OFFERED BY FOUR STEPS TRAINING

Communication and Influencing Skills is an interactive course aimed at those wishing to exert a higher level of influence within their business. Delegates learn how to maximise both their natural ability and to recognise when and how they need to flex this style to engage others in achieving succe...

Conflict can have a huge effect on productivity, morale, teamwork and ultimately meeting business objectives if not managed. This course is designed to help provide the necessary insights and relevant skills that can be applied whenever conflict arises.

This programme enables delegates to improve how they look, how they sound and how they organise what they say and become confident, professional presenters. The experiential learning approach of this programme is designed to encourage participants to step out of their comfort zone by encouraging t...

At Four Steps Training we understand how difficult it is to find time for training – we also realise how important it is to work smarter in today’s fast paced and ever changing world.

This programme is designed for anyone wishing to learn the skills required to be a successful trainer. Delegates will learn how to design and deliver inspiring, thought provoking and practical training sessions.

This training programme provides a comprehensive guide to the main issues in customer care as well as the opportunity to review the quality of customer service which you and your organisation currently deliver. During the programme we will set out a simple ‘four step’ approach you can take, and...