COURSES OFFERED BY THE TRAINING INSTITUTE OF WASHINGTON DC

This is a superb overview to the subtleties and complexities of business etiquette. This course shows how to maintain a professional and competitive edge by understanding basic business etiquette.

This course will teach you how to recognize opportunities for personal and professional growth, define commitments to yourself and keep them, develop greater self-confidence and self-awareness, and understand the power of your feelings, moods, and reactions.

Understanding the numbers associated with day-to-day operations is no longer just the domain of the finance and accounting departments--everyone from lower-level staff to senior managers should learn the fundamentals of the cost of the organization's product or service

The title of this course says it all. Virtually every aspect of budgeting from preparing income statements and company expense reports, to developing your own personal plan. Understanding the basics of budgeting will help your career and the organization you manage.

This course provides more advanced, useful information on topics such as forecasting, budgeting techniques, corporate statements, and the use of common stock and debts for capitalization. Ideal for middle managers, small business owners, and entrepreneurs.

Writing effective reports and proposals takes more than fundamental writing skills. This course teaches readers how to organize, research, develop, and edit complex documents as well as sharpen one's overall business writing skills.

Get a grip on priorities, identify your "time traps," and make every minute count by using these practical planning aids. Control your use of time. Make the best use of your personal energy. Set your priorities.

Building a team is similar to building a house--you have to start from the ground up. A team is made up of individuals with different talents, skills, and personal working styles. Learning to work together as a group can be as challenging as it is rewarding

Master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively. Learn how to keep a positive attitude, even in the most trying situations. Create a self-improvement plan for better ser...

This course introduces students to the fundamentals of business ethics. Students learn about the decision-making process to solve ethical dilemmas, understanding barriers and consequences when making ethical decisions, and the process for blowing the whistle when unethical situations arise