COURSES OFFERED BY NHS PROFESSIONALS

Presenting to groups of people either face-to-face or virtually on-line can be nerve racking for even the most experienced of presenters. Getting your message across in a succinct and impactful way takes careful preparation and requires a variety of communications techniques.

In both our professional and personal lives, a highly desirable skill is being able to influence and persuade other people by communicating effectively. It is based on respect, inclusion and a full understanding of the motivations and needs of those whom you wish to persuade.

Potential conflict means that some shy away or avoid dealing with problems related to behaviour or performance. However, failure to tackle these situations invariably means that the problem gets worse. Handled well, the conversations can not only resolve issues but also provide a springboard for im...

An increasing list of workforce challenges, it is crucial that organisations can develop their staff to ensure that service delivery is maintained and improved.

Developing the individuals within your team is an essential management skill and can improve the patient experience.