TOP 10 CUSTOMER SERVICE COURSES IN MELBOURNE, AUSTRALIA - PAGE 2

Are you after a practical course to complement your existing skillset? Our Customer Experience courses will expand your expertise in a social and interactive learning environment with regular classmate interactions, weekly live video sessions, and on-demand private consultations with your mentor.

The Customer Service course is focused on the customer service and selling skills/techniques commonly used in the Retail/Hospitality and Tourism sector.

Customer service is a vital component in the running of every business. The experience your customers have with your company can have a major effect on your business.

This workshop is designed specifically for those who are on the front line, those who are the main interface between the organisation and their clients or public. Those who have recently benefited include: Switchboard Operators, Secretaries, Administration Assistants, ‘Help Desk’ Operators, Rec...

Anyone wishing to develop their customer service skills in the workplace leading to more engaged and satisfied customers. Includes skills for handling difficult customers.

Understand the IT Business Relationship Organizational Model to discover how to form a true partnership between the service provider and business units

The KONA Group’s CSO training is a world-class training program. Our customer service training is designed to provide the foundation for your commercial success – by delivering excellence in customer experience.

Handle the most difficult customers with confidence and care—and build an unparalleled customer service reputation. Are you unsure how to handle angry customers? Finding your approach only escalates aggression?

This workshop will give you the skills to deliver a level of customer service that sets your organisation apart.  You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.