COURSES OFFERED BY KONA

This programme will powerfully show you how to leverage best practice key account management competencies, including the knowledge and skills required to effectively manage your key accounts and how to implement tailored key account management strategies for your organisation.

Training workshops will be focused on increasing the skills and capabilities of your people and the introduction of knowledge and methodologies to teach staff how to read people and improve performance in front of customers.

The KONA Group’s CSO training is a world-class training program. Our customer service training is designed to provide the foundation for your commercial success – by delivering excellence in customer experience.

Poor sales negotiating may be costing you as much as 50% of your net profit? Economic uncertainty has taught customers to push hard on price and terms, and even relatively receptive buyers use aggressive negotiation techniques.

The KONA Group’s CSO training is a world-class training programme designed to provide the foundations for commercial success by delivering excellence in customer experience.

Audits are not just for the ATO. They are a powerful way for you and your team to evaluate your work and determine where you can improve things to reach your revenue goals. While a sales & marketing audit might sound complex or intense, it is straightforward.

To be an exceptional salesperson in today’s marketplace requires more than a solid understanding of product knowledge and data; you also need the ability to wrap the data in relevant stories in order to bring more genuine emotion, trust, and connection into the process.

KONA’s Coaches Help Executives and Leaders to improve current skills and behaviours including people skills, working outside of comfort zones, improving self-awareness, and more.