COURSES OFFERED BY QUALITY SUPPORT GROUP QSG - PAGE 2

Everyone SAYS it… “We pride ourselves on excellent customer service!” Those who attend Customer Service Excellence training create processes and best practices to actually LIVE it!

In this classroom-based, hands-on course, participants learn and practice the techniques and models of effective communications using real-world situations in a safe training environment.

At work and outside of work, employees frequently encounter situations that spark a variety of emotions. There can be disagreements over decisions, frustration of not being taken seriously, disappointment over not getting a promotion, or even total dissatisfaction with a job.

Organizations today face unprecedented disruption, uncertainty & change – AND immense opportunity. Essential to their resilience and future success is a culture of honest, authentic, human-centered leadership that prioritizes employee well-being and workplace relationships. 

This Microsoft Excel intermediate course is a powerful tool you can use to create and format spreadsheets and analyze and share information to make more informed decisions.

Sales Excellence improves the skills and competencies of all sales people and ensures they are strong in every step every step of the sales process from prospecting through post-sales service and upselling opportunities.

Far too often people are promoted into leadership positions without the proper training. Just because an employee is a good ‘worker’ doesn’t mean he or she will automatically be a great ‘leader’ of others!

The FDA  Preventive Controls Rule for Human Food has been in place since September 2016. It is imperative to understand expectations through this course to enable a functioning program.

Meetings, instruction, training, pitches; these are all a part of our daily lives. We are often called upon to deliver presentations with little notice, at multiple venues, and with varying requirements.

Presentation Skills is a highly interactive skill development workshop that takes participants beyond theory to actual practice and helps them develop their own personal delivery style.