List of available Professional Courses in Crosby, Johannesburg - Page 66. The Professional courses in Crosby are provided by the following institutes: Also, check out all Professional Courses in Johannesburg.
By the end of this course you will have a clear understanding of the concept of leadership as well as being able to identify the roles and qualities of a successful leader.
By the end of this course you will be able understand the difference between EQ and IQ through this workshop, and one will be attuned as to how their EQ can influence their day to day life as well audit their current Emotional Quotient.
By the end of this course you will have a better understanding of your customers’ expectations by clearly identifying the four phases of effective client service.
By the end of this course you will be able to correctly structure a presentation using a variety of visual aids as well as make use of your voice, words and body language to effectively present.
By the end of this course you will have improved your insight and understanding of telephone etiquette, from how best to make and answer a call covering aspects such as your voice, courtesy, addressing the caller, taking and leaving messages and telephone hardware, to how best to approach different
By the end of this course you will have the basic understanding of the concept of effective interviewing of individuals as well as have a clear picture of the basic steps needed when hiring or recruiting a new employee.
This qualification is intended for persons who already work as Call Centre and/or Business Process Outsourcing agents or who wish to join the Call Centre and/or Business Process Outsourcing industry.
By the end of this course you will be able to identify examples of conflict within your workplace and have the ability to understand assertive, aggressive and passive behaviour, with an emphasis on measuring your own level of assertiveness.
By the end of this course you will be better equipped to organise a meeting, compile an agenda, take minutes and complete all related procedures once the meeting is over
By the end of this course you will understand the process of communication. From the key elements involved, to the barriers that prevent effective communication.
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