List of available Professional Courses in Hollandia House, Durban - Page 32. The Professional courses in Hollandia House are provided by the following institutes: Also, check out all Professional Courses in Durban.
By the end of this course you will be able to correctly structure a presentation using a variety of visual aids as well as make use of your voice, words and body language to effectively present.
This qualification is intended for persons who already work as Call Centre and/or Business Process Outsourcing agents or who wish to join the Call Centre and/or Business Process Outsourcing industry.
By the end of this course you will understand the process of communication. From the key elements involved, to the barriers that prevent effective communication.
By the end of this course you will be able to explain the difference between Coaching and Mentoring with a focus on the key elements to success in both areas.
By the end of this course you will have the knowledge needed to prepare for a negotiation, participate in the negotiation process which includes; bargaining, the exchange of information and discussion using the tactics, techniques, skills and strategies you have learnt.
By the end of this course you will understand stress and the effect it has on your body. You will be able to analyse your diet to ensure a healthy lifestyle and you will have identified your life score and the factors which could damage your health if not addressed.
By the end of this course you will have a better understanding of how to solve problems in teams and in your own life. Role playing the various tools and basic steps to finding solutions to problems in generic business situations, will enable you to better apply these skills to work and real-life s...
By the end of this course you will be able understand the difference between EQ and IQ through this workshop, and one will be attuned as to how their EQ can influence their day to day life as well audit their current Emotional Quotient.
By the end of this course you will have improved your insight and understanding of telephone etiquette, from how best to make and answer a call covering aspects such as your voice, courtesy, addressing the caller, taking and leaving messages and telephone hardware, to how best to approach different
By the end of this course you will be able to identify examples of conflict within your workplace and have the ability to understand assertive, aggressive and passive behaviour, with an emphasis on measuring your own level of assertiveness.
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