List of available Professional Courses in Essenwood, Durban - Page 31. The Professional courses in Essenwood are provided by the following institutes: Also, check out all Professional Courses in Durban.
By the end of this course you will have improved your insight and understanding of telephone etiquette, from how best to make and answer a call covering aspects such as your voice, courtesy, addressing the caller, taking and leaving messages and telephone hardware, to how best to approach different
By the end of this course you will be able to identify examples of conflict within your workplace and have the ability to understand assertive, aggressive and passive behaviour, with an emphasis on measuring your own level of assertiveness.
By the end of this course you will understand the difference between writing a report and writing an essay, how to plan, prepare, write, proof read and distribute a business report, and finally be able to make the necessary changes and amendments to the report from the feedback received.
By the end of this course you will be able to identify examples of conflict within your workplace and have the ability to understand assertive, aggressive and passive behaviour, with an emphasis on measuring your own level of assertiveness.
By the end of this course you will have identified your own personality type as well as the diverse number of personality types within your organisation.
By the end of this course you will have a better understanding of time management and why it is an important skill to develop, and how orientating yourself with various management tools and time management principles when applied to your social and work life will help you to identify time wasters a...
By the end of this course you will have developed your own definition of diversity and will have clearly identified and understood the different ways in which we are all diverse.
By the end of this course you will have a better understanding of your customers’ expectations by clearly identifying the four phases of effective client service.
By the end of this course you will have the basic understanding of the concept of effective interviewing of individuals as well as have a clear picture of the basic steps needed when hiring or recruiting a new employee.
By the end of this course you will be better equipped to organise a meeting, compile an agenda, take minutes and complete all related procedures once the meeting is over
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